Driving Customer Success for Startups and High Growth Technology Companies

Category: Customer Success

  • QBRs Still Suck…But They Don’t Have To (Webinar)

    QBRs Still Suck…But They Don’t Have To (Webinar)

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    by

    Shaun Porcar
    in ,

    This week, I joined my friends Louise Razzagone, CAPP, Moussa Gherbi, and Aaron Thompson for a webinar on one of my favorite controversial topics, aptly titled ‘QBRs Still Suck… But They Don’t Have To.’ We had a great discussion on how to make QBRs and EBRs actually matter. Building the right executive relationships early, uncovering…

  • The Hard Truth About AI Startups

    The Hard Truth About AI Startups

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    by

    Shaun Porcar
    in ,

    Currently, nearly every new startup pitch includes the same two letters: AI That makes sense. The technology is exciting, developing quickly, and opening up countless practical applications. However, it also presents investors, founders, and early employees with a harsh reality. Many AI applications run the risk of becoming features of established companies or being completely…

  • Be More Strategic

    Be More Strategic

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    by

    Shaun Porcar
    in ,

    As a veteran of numerous startups, few phrases are more frustrating than hearing someone in a leadership role providing feedback to a direct report or a colleague that they need to be more strategic without actually describing what they’re looking for. Afterward, the recipient of this masterclass in eschewing leadership responsibility is left to fend…